Shipping & Delivery
Seller provides WORLDWIDE SHIPPING in collaboration with shipping companies:
Estimated delivery time:
- Europe - 5-7 working days from dispatching;
- Other countries - 4-10 working days from dispatching;
Deliveries outside Europe are provided with DHL and Latvijan Post Service.
Taking care of the safety of products all our parts are
packed in cardboard boxes with a reinforced frame and bubble wrap inside.
When
the goods are prepared and issued to the carrier, the Seller will send the shipment
details and tracking number to the Buyer's specified email address.
Delivery cost:
Shipping costs are calculated depending on the destination country
of delivery and the sizes of the shipment. Shipping prices are calculated before
the order confirmation and are visible to the Buyer before payment confirmation.
All shipping costs are in euro,
including the existing VAT of 21% valid in
the Republic of Latvia.
For non-standard shipments, please contact us by email: sales@octcomposites.com
Condition of products must be checked at the time of delivery
– defects to be reported directly to the carrier and within 48 hours to Seller (sales@octcomposites.com) and the Shipping
company. Any defects to the product until delivery to Buyer are covered by
Sellers responsibility.
Lost packages: The seller's responsibility is to prepare
products for shipping. Once they are dispatched the shipping company is
responsible for the delivery of the Buyer's package. If a package is lost by the
shipping company, the Buyer is responsible for cooperating with the Seller to open
a claim to the shipping company. Claims can take 2-6 weeks for the shipping
company to complete. During this time the shipping company will reach out to the Buyer
in order to approve or deny the claim.
If by any chance, your package has been lost or stolen, the Buyer
must within 48 hours contact the Seller (sales@octcomposites.com) and the Shipping company.
Seller will not refund or reship lost, stolen, and damaged packages before the case will not be investigated and approved by the shipping company.
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