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Terms & Conditions

Terms & Conditions (version 1.0. 20.10.2021)

These Terms and Conditions of Sale govern all the rights and obligations of the Buyer and of the Seller (SIA OCT composites, Reg. nr. 54103060951)

for all orders placed remotely via the online webshop, www.shop.octcomposites.com Seller may alter the Terms and Conditions from time to time, therefore, the customer must read the terms before each order.

Please read the Terms and Conditions of Sale carefully before using our online webshop. By checking the box “I accept” in the section “Payment method” the Buyer declares, without any reservation, to have read and accepted these Seller Terms and Conditions.

Registration

For safety reasons and customer convenience, the Buyer, before submitting the purchase order may create an account by following the registration procedure and by providing the necessary information, which will be protected in compliance with Sellers Privacy Policy the present. In case the Buyer does not wish to register and create an account, the Buyer may continue purchase as a guest, providing only the necessary notice of payment and shipment details.

Prices and Payment methods

All prices in Sellers online webshop are in euro, including the existing VAT 21% valid in the Republic of Latvia. Prices include materials, labor, packaging, dispatch of products, and VAT21%. Shipping costs are calculated separately with 21% VAT. All other costs that the customer may incur due to the receipt of the goods, for example, customs clearance of goods are not included in the Seller's price. Seller keeps right to change pricing without further notice.

All payments are made in euros to the Seller's bank account A/S Swedbank  LV32HABA0551029097695 with payment methods:

Placing an order and order confirmation

The Buyer can easily place an order on our online webshop at any time. Once the products have been selected, the Buyer can confirm the order by completing the following steps:

  • Confirm the products, selected options, and quantities;
  • Complete the information requested for billing details;
  • Complete the information requested for delivery details and  select delivery method;
  • Select payment method;
  • Accept Terms and Conditions of Sale, by clicking on the button indicated;
  • Confirm the order by making a payment;


All products placed on the online webshop are pre-ordered and will be produced only after receiving the payment. After receiving the payment, the Seller will start processing the Buyers order to ensure that it is dispatched within 10 - 15 working days* ( term specified in the description of the product) from the Sellers' warehouse.

When the products are prepared and issued to the carrier, the Seller will send the shipment details and tracking number to the Buyer's specified email address.

*The Seller reserves the right in case of Force Majeure (example: Covid 19 pandemic restrictions worldwide and nationally) to extend the production and dispatch deadlines till 90 days, by informing the Buyer to a specified email address.

Shipping & Delivery

Seller provides WORLDWIDE SHIPPING in collaboration with shipping companies:

Estimated delivery time:

  •  Europe  - 5-7 working days from dispatching;
  • Other countries  - 5-10 working days from dispatching;

Deliveries outside Europe are provided with DHL and Latvijan Post Service.

Taking care of the safety of products all our parts are packed in cardboard boxes with a reinforced frame and bubble wrap inside.

When the goods are prepared and issued to the carrier, the Seller will send the shipment details and tracking number to the Buyer's specified email address.

Delivery cost:

Shipping costs are calculated depending on the destination country of delivery and the sizes of the shipment. Shipping prices are calculated before the order confirmation and are visible to the Buyer before payment confirmation. All shipping costs is in euro, including the existing VAT of 21% valid in the Republic of Latvia.

For non-standard shipments, please contact us by email: sales@octcomposites.com

Condition of products must be checked at the time of delivery – defects to be reported directly to the carrier and within 48 hours to Seller (sales@octcomposites.com) and the Shipping company. Any defects to the product until delivery to Buyer are covered by Sellers responsibility.

Lost packages: Sellers' responsibility is to prepare products for shipping. Once they are dispatched the shipping company is responsible for the delivery of the Buyer's package. If a package is lost by the shipping company, the Buyer is responsible for cooperating with the Seller to open a claim to the shipping company. Claims can take 2-6 weeks for the shipping company to complete. During this time the shipping company will reach out to the Buyer in order to approve or deny the claim.

If by any chance, your package has been lost or stolen, the Buyer must within 48 hours contact the Seller (sales@octcomposites.com)  and the Shipping company.

Seller will not refund or reship lost, stolen, and damaged packages before the case will not be investigated and approved by the shipping company.

Returns and Refunds

Special orders as pre-ordered products cannot be returned! Consumer Rights Protection Law of the Republic of Latvia (PTAL) and Cabinet Regulation No. 255 “Regulations on distance contracts” stipulate that the Consumer may not exercise the right of withdrawal if: the product is made according to the consumer's instructions (pre-ordered) or the product is clearly personalized.

All Buyer's complaints must be sent to sales@octcomposites.com and will be reviewed within 10 working days and answered.

If the Seller's fault is found for the product return, only pre-approved direct costs - the cancellation of payment and return shipping will be covered by the Seller, no additional costs are considered.

The Buyer will receive the payment refund in 5 working days after the product/s have been delivered back to Seller's warehouse.

Seller will not refund or reship lost, stolen, and damaged packages before the case will not be investigated and approved by the shipping company.

Conformity of products

In addition, most carbon fiber products are hand-crafted, therefore no two items will be identical. We test fit all parts before we make them available for Customers, but it is clear that no after-market body parts will fit exactly like OEM, it may be necessary to do minor adjustments for a good fit.  Entrust the installation work to specialists!

Warranty

The warranty on new products is 12 months unless specified otherwise.

The warranty does not cover mechanical damage caused at the time of installation or use of the products.

Shipping costs and other costs for product/s return under warranty will be covered by the Buyer.


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